When you are a lone worker or a monitor, sometimes you need to have your phone on silent. Most of the time this is fine, but what if you don’t hear your check in reminder? Or don’t hear a worker’s request for help?
Luckily on iPhone you can set up an emergency bypass for specific contacts that will override the silent setting for calls and messages.
Here is a video explaining how to get lone worker alerts even when your phone is on silent.
The video covers these steps:
- Once you have saved Ok Alone’s phone number for your area as a contact in your phone (see bottom of this article for the full list of numbers) go into the contact.
- In the top right-hand corner is the word ‘Edit’. Click Edit.
- If you scroll down, you will see ‘Ringtone Default’. Click Ringtone.
- The screen will now have the words ‘Emergency Bypass’ and a switch next to it. Slide the switch to the right so it becomes green.
- Scroll down a little bit further and you will be able to choose the ringtone that will play and alert you to a call from the Ok Alone automated phone system. Click on the ringtone you would like and then click ‘Done’ in the top right-hand corner.
- Your screen should now have ‘Emergency Bypass On’ and the name of the ringtone you chose.
- Below ‘Ringtone’ is ‘Text Tone’. Click Text Tone. You will again see the words ‘Emergency Bypass’ and a switch next to it. Slide the switch to the right so it becomes green.
- Scroll down a little bit and you will see ‘Alert Tones’ with a list of tones below. Choose the one you want to alert you to a message from the Ok Alone automated phone system. Click on the alert tone you would like and then click ‘Done’ in the top right-hand corner.
- Your screen should now have ‘Emergency Bypass On’ and the name of the text tone you chose.
- Click the ‘Done’ button in the top right-hand corner.
- This will take you back to the Ok Alone contact information. You should now see Ringtone and Text Tone have ‘Emergency Bypass On’ beneath them.
- You have finished! Click the ‘Contacts’ in the top left-hand corner to exit.
Phone Numbers for Regions:
- Canada +1 604 256 5739
- United Kingdom +44 1986 232 027
- USA +1 650 402 3018
- Australia +61 3 8658 1382
- New Zealand +61 9 887 8405
- Other +1 604 256 5739
The Ok Alone team writes informative articles about lone working. Through our articles, we aim to educate readers on the benefits and best practices of using our lone worker app, and how Ok Alone can help mitigate risks and enhance communication between workers and monitors. Learn about other areas including legislation, risk management, and legal compliance plus lone worker features such as man down, high-risk check ins and location monitoring.